Adeptive Software has added the Zipwhip texting application to its ResWare platform, the company announced.
With the addition, Adeptive said ResWare v9.9 customers can enable their existing business phone lines to send and receive text messages with customers and partners.
“Adding Zipwhip to ResWare lets users quickly communicate with their customers whenever they want,” Adeptive President Bryan Buus said in a release. “By using Zipwhip, customers can stay informed and get their simple questions answered with ease while making teams more productive. It was a logical next step to add texting via Zipwhip in ResWare.”
Adeptive said text messages sent by Zipwhip are captured and can be associated with the appropriate file, eliminating the risk of transaction conversations being missed in email or voicemail, or happening on a personal cell phone.
ResWare said once service is established and set up with Zipwhip, customers can send text messages, as well as create automated text messages and text signature blocks.