NEW EPISODE: Season 3 Episode 24
Inside a Regulator’s Thinking on AI: A Texas Conversation with National Implications – Amanda Crawford
What happens when you get the chance to sit down with one of the country's most influential insurance regulators – not for five minutes at a conference, but for a candid, in-depth conversation?
In Part One of this special two-part series, October Research Chief Knowledge Officer Mary Schuster welcomes Texas Insurance Commissioner Amanda Crawford to discuss one of the nation's first AI guidance bulletins for regulated insurance entities. More importantly, she explains the thinking behind it. Why issue guidance now? Where does AI belong in the real estate transaction? Where does human judgment remain indispensable? And how can innovation move forward without compromising consumer protection?
Even if you don't operate in Texas, the questions Commissioner Crawford is wrestling with are the same ones regulators, underwriters and title companies across the country are beginning to confront.
This special two-part conversation with Texas Insurance Commissioner Amanda Crawford explores how regulators are balancing innovation, consumer protection and professional accountability in the age of artificial intelligence.
Chapters:
0:00 Introduction to AI guidance in Texas
2:11 The importance of consumer protection laws
3:31 Commissioner Crawford's background and perspective
5:15 Defining AI and its impact on decisions
7:12 Human oversight and accountability in AI decisions
9:20 Licensed professionals versus AI capabilities
11:06 Examples of safe AI use in workflows
12:28 Frameworks for AI governance and risk management
13:23 Common misunderstandings about AI regulations
14:20 Final thoughts and guidance for industry
The Commissioner’s Bulletin #B-0003-26 on the Use of AI: https://www.tdi.texas.gov/bulletins/2026/b-0003-26.html
Information about Commissioner’s recent transparency initiative: https://www.tdi.texas.gov/news/2026/tdi06222026.html
Read the findings from the regulatory efficiency review by the Texas Department of Insurance (TDI) and the Governor’s Texas Regulatory Efficiency Office (TREO) with more than 300 potential opportunities to streamline TDI rules: https://efficiency.texas.gov/
Get In Touch...
Guest email: [email protected]
Host email: [email protected]
To find more episodes of “Keys to Real Estate” or learn more about October Research – the nation’s leading independent provider of market intelligence, industry news, expert analysis and regulatory information for professionals in the real estate, title, financial and settlement services industries – visit https://www.octoberresearch.com.
Episode sponsored by TrustLink – https://www.trustlinkservices.com
Episode produced by October Research – https://www.octoberresearch.com
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