Best Practices Provider Directory

Contact:

Mark Fleming Jr

Phone:

614-448-7750

Address:

3136 Kingsdale Center

Address2:

#117

City:

Upper Arlington

State:

OH

Zip:

43221

Website:

http://www.signatureclosers.com

Company Description:

Provides title companies and lenders in the residential and commercial real estate markets with secure closing transaction support, including a software platform, delivery and tracking of closing documents, post-closing management, tax reporting, and vendor payment oversight.

Licensing

Maintenance and vetting of notary certificates, title producer's licenses / bar commissions and background checks. Signing Agent Certification Request and Maintenance Process. "Closing Manager" grays out notaries that are out of compliance during scheduling process. Automated tracking and message delivery to Compliance Director if an out of compliance notary is assigned to a transaction. Document expiration reminders provided to notary signing agents. Compliant background checks made available through partnership with CrimCheck / NNA 

For more information contact:

Call: 513-518-1564

Visit: http://www.signatureclosers.com

Protecting NPI

Information Security and Privacy Policy Program Consumer Protection Policy Disaster Recovery Plan Incident Response Policy Encrypted, password-protected document delivery system Tracking of document downloads Date/time stamp of all activities occurring in "Closing Manager" platform Annual background check requirements for employees and signing agents SSAE 16 Type II SOC I Systems Compliance

For more information contact:

Call: 513-518-1564

Visit: http://www.SignatureClosers.com

Insurance Coverage

$1,000,000 Errors and Omissions Coverage and Professional Liability Policy Custom policy designed with specialty insurer to meet specific business risks and needs Policy provides coverage for all independent contractors conducting closing under "Signature Closers Network" Most notary signing agents maintain minimal insurance that covers only notary errors but does not offer adequate (if any) protection for errors arising from professional liability.

For more information contact:

Call: 513-518-1564

Visit: http://www.SignatureClosers.com

Consumer Complaints

Post closing department ([email protected]) entirely dedicated to consumer complaints, inquiries or closing corrections Immediate reply to inquiries submitted between 8AM - 9PM EST All closing corrections, inquiries, or complaints are logged as "Service Requests" with a unique ID and monitored to completion/resolution One employee management of individual service requests through completion Automated notification email provided to the submitting party once the issue is logged and secondary notification email provided at the time of completion/resolution with detailed resolution information Detailed date/time log of activity and notes occurring on each service request escalation process in place for urgent items.

For more information contact:

Call: 513-518-1564

Visit: http://www.SignatureClosers.com