SoftPro was named as a Gold Stevie Award Winner in the 22nd Annual American Business Awards for Customer Service Department of the Year. SoftPro was also recognized with two Silver and one Bronze Stevie Award in other categories.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 11.
More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. More than 300 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
SoftPro’s Gold Stevie Award nomination was centered on its proactive approach to customer support resulting in customer satisfaction ratings of 98.54 percent. During that same nomination period, SoftPro support reduced average callback time by an impressive 53 percent. With a focus on empowering its customers with resources such as free monthly training webinars that drew over 9000 registrants since January 2022, SoftPro saw a 33 percent increase in registrants.
“We are honored to be named a Gold Stevie Winner for Customer Service Department of the Year,” stated SoftPro Chief Customer Officer Patrick Hempen in a release. “Empowering our customers is not only part of SoftPro’s vision statement, but it is at the forefront of our Support Team’s delivery of exceptional customer service. Our focus on the customer experience is intentional, and we are proud that our Support Team has been recognized for those efforts.”
Details about The American Business Awards and the list of 2024 Stevie winners are available at www.StevieAwards.com/ABA.