Orange Coast Title Co. (OCT) promoted Missy Harvey to profit center manager and general manager of the company’s lender divisions: Orange Coast Lender Services (OCLS); Lender Services Group (LSG); National Asset Management Group (NAMG); and Integrated Lender Services (ILS). Profit center managers are responsible for and credited with the profitability, employee retention and customer satisfaction for all products and services within the division.
Harvey joined OCLS in 2016 and most recently held the position of first vice president and assistant general manager of the company’s Pittsburgh location.
“Missy has successfully grown the lender divisions and expanded OCT’s national presence over the past four years. I am confident that she is capable and excited to take on the challenge of managing all of OCT’s lender services divisions,” OCT Chief Operating Officer Mike Marconi said in a release. “We are delighted to put our industry-leading lender platform under Missy's leadership and look for more positive growth for OCLS.”
Harvey has more than 20 years of experience in title service management with a focus on customer experience and process improvement. She played an integral role in the expansion of lender divisions and was instrumental in being awarded high business volume opportunities, according to OCT.