How can title insurance companies incorporate artificial intelligence (AI) mechanisms into their operational framework?
One of the sessions at the National Settlement Services Summit (NS3) in Kansas City, Mo., May 19-21, presented by October Research, tackle this question.
The session, entitled “Understanding What the World Will Look Like: AI and the Future of Title,” will feature Ryan Ozonian, senior director of innovation and AI with MyHome, a Williston Financial Group company, and Adam Schlesinger, vice president, product underwriting, for First American Data & Analytics. Mary Schuster, chief knowledge officer with October Research, will moderate the session, scheduled for Thursday, May 21, at 10:20 a.m.
The presentation is timely because, as Ozonian told The Title Report, “AI is no longer a future concept for the title industry. It is already reshaping how transactions are processed, secured and delivered.”
2026 is a pivotal moment for title companies that are figuring out how AI fits into their operations, according to Ozonian.
“This year feels like a turning point,” he said. “AI capabilities are advancing rapidly while operational pressures, fraud risk and customer expectations continue to intensify. At the same time, many organizations are still trying to determine how AI fits into real production environments in practical and sustainable ways. The industry is moving beyond theoretical conversations and into measurable operational application.”
Ozonian believes it’s important for operational leaders, title agency owners, underwriters and technology decision-makers to shape the discussion around how AI is used in title operations. In particular, he thinks the presentation will help leaders who are uncertain about where to begin.
“AI adoption does not require abandoning human expertise,” he emphasized.
“The strongest operating models will combine intelligent automation with experienced people, operational judgment and strong customer relationships.”
In addition, Ozonian said he believes it’s best for organizations to view the use of AI as part of a larger operational and customer experience strategy rather than as another software tool.
“The companies making the greatest progress (with using AI) are typically the ones creating alignment between people, processes, technology and data instead of treating AI as a standalone initiative,” he said.
Ozonian hopes attendees exit the session with an understanding that AI is about strengthening the title industry’s operational foundation. He also wants them to walk away with an understanding of what AI is not about.
“Most importantly, I hope attendees leave understanding that AI is not about replacing the independent title agent,” he stated. “It is about strengthening the capabilities, efficiency, resilience and long-term competitiveness of the people and organizations that are essential to the real estate transaction process.”
He told The Title Report that he was drawn to NS3 because the yearly event is attended by people who are “deeply engaged in solving real business and operational challenges, which creates a much more meaningful conversation around technology and industry transformation.”
“I always appreciate opportunities to discuss where the industry is heading in a practical, grounded and operationally-focused way,” Ozonian said.
To learn more about the sessions at NS3 and to register, visit NS3TheSummit.com