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Licensing We maintain licensing with the Florida Department of Financial Services, which can be found at: http://www.myfloridacfo.com/Data/AAR_ALIS1/index.htm
For more information contact: Tina Lund,
President
Call: 954-566-6000
Visit: https://titlepartnersofsofl.com
Escrow Trust Accounting We safeguard clients’ funds with; (1) extensive employee background checks (2) limited bank access (3) double wire confirmations (4) positive pay with our bank (5) bank is a federally insured institution (6) ACH and international wire blocks (7) separate escrow and operating accounts (8) three-way reconciliation monthly (9) monthly management and underwriter review (10) daily file reconciliation.
For more information contact: Tina Lund,
President
Call: 954-566-6000
Visit: https://titlepartnersofsofl.com
Protecting NPI We safeguard non-public personal information through; (1) regular employee background checks (2) we maintain a “clean desk” policy in public areas and “locked office” policy for private offices (3) we use secure emails when sending documentation or emails with personal non-public information (4) we use a secure website for clients to access their file 24/7 (5) employees are not allowed to use thumb drives or external hard drives (6) server is in a secure location and locked up when not needed to be accessed (7) all data is only accessible in the office (8) we back up all data on a daily basis in case of a disaster (8) employees and management are trained in the execution of a disaster recovery plan (9) employees are instructed to advise management when a possible breach is discovered (10) management is instructed to advise the appropriate parties once the breach is confirmed.
For more information contact: Tina Lund,
President
Call: 954-566-6000
Visit: https://titlepartnersofsofl.com
Settlement Processes We maintain high standards for settlement practices by; (1) maintaining a quick turn-around for recording documents after closing (2) hand deliver the documents to the county recording office or use electronic recording in the counties where it’s available (3) maintaining a strict pricing model for recording (4) employees are trained to charge the exact amount the county recording office charges.
For more information contact: Tina Lund,
President
Call: 954-566-6000
Visit: https://titlepartnersofsofl.com
Policy Production We maintain written procedures related to title policy production, deliver, reporting and premium remittance, which are defined as follows; (1) regularly conduct a review of policy issuance and delivery, reporting and payment (2) all policies are issued at closing (3) remittances are submitted once per month (4) regularly conduct review of remittances.
For more information contact: Tina Lund,
President
Call: 954-566-6000
Visit: https://titlepartnersofsofl.com
Insurance Coverage We maintain professional liability insurance and fidelity coverage which; (1) exceeds the minimal requirements (2) conforms to underwriters’ guidelines (3) are stored in a central location where employees have access to them.
For more information contact: Tina Lund,
President
Call: 954-566-6000
Visit: https://titlepartnersofsofl.com
Consumer Complaints We address consumer complaints by; (1) offering all customers a place to submit a complaint through our secure website which is available 24/7 (2) one manager is assigned to dealing with and resolving any customer complaints (3) any complaints are documented and stored in a secure online environment (4) the president handles any escalated complaints directly (5) we strive not to have any complaints at all and to maintain our 5-star Google rating, as well as 5-star reviews throughout the Internet.
For more information contact: Tina Lund,
President
Call: 954-566-6000
Visit: https://titlepartnersofsofl.com
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