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Equity National details customer delight process
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Operations
Sunday, December 20, 2015
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As part of its follow-up with customers after a closing, Equity National Title sends out a survey asking for feedback. President Jim O’Donnell said as part of the company’s quality control, he wants to hear from the consumers. In addition to asking about the service of their closing professional, however, Equity also asks about the service of the loan officer as part of the value-add for the lender. Read on to learn more.
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