FREE PREVIEW

LOGIN OR SUBSCRIBE NOW TO READ THIS ARTICLE

Mystery Shopper: Analysis of title companies' customer service levels in four different markets

Special Reports

Thursday, September 18, 2008

As an experiment to gauge the ease of shopping for title insurance at the consumer level, The Title Report employed a mystery shopper to shop for title insurance in four mid-size to large U.S. cities. Don't miss this special report as we shed light on how title agencies performed when approached by a consumer, and identify several points for discussion and future training opportunities, including customer service, education and quality control.

TO READ THE FULL STORY

LOG IN

Keep Me Logged in.

Forgot your password?

Call 330-659-6101 x 805 or email us for assistance.

Today's other top stories

Rosewood Title opens doors in El Paso

Splitero brings in $350 million capital commitment, announces expansion

Real estate law firm, title company part of Florida acquisition

Stewart CEO Fred Eppinger gets contract extension

RTP network raises transaction limit to $10 million

Redfin: Homes with low natural disaster risk rising faster in value

News by Topic

News by Edition

In-Depth Reports

Events

Subscribe

Conference Coverage

People on the Move

The TRID Journey

October 7, 2024

October 21, 2024

November 4, 2024

November 18, 2024

December 2, 2024

Cybersecurity Today

2024 Title Technology

eClosing Innovations

Technology as a Compliance Tool

2024 Voice of the Title Agent Report

2024 State of the Industry Report

National Settlement Services Summit (NS3)

Women's Leadership Summit (WLS)

Newsletter Subscriptions

Free Email Updates

Try a Free Edition

Resources

About

Other Publications

Keys to Real Estate Podcast

Blog - Tuesdays with Mary

eClosing Solutions Showcase

Best Practices Provider Directory

Industry Partners

The Title Report

Contact / Editors

Request a Media Kit

Are You An Expert?

Subscriber Agreement

The Legal Description

Valuation Review

Dodd Frank Upate

Copyright © 1999-2024 The Title Report

An October Research, LLC publication

3046 Brecksville Road, Suite D, Richfield, OH 44286

(330) 659-6101, All Rights Reserved

www.thetitlereport.com | Privacy Policy

VISIT OUR OTHER WEBSITES

> Valuation Review

> The Legal Description

> Dodd Frank Update

> NS3 The Summit

> Women's Leadership Summit

> October Research, LLC

> The October Store

Featuring:

Delivery 3X a week plus breaking news as it happens
Comprehensive title insurance industry news
Recent acquisitions, mergers, real estate stats
Exclusive in-depth coverage of the industry's hottest stories

Featuring:

Delivery 2X a week plus breaking news as it happens
Comprehensive Dodd-Frank coverage
The latest information from the CFPB
Full coverage of Congressional hearings
Updates on all agency actions
Analysis of controversial provisions
Release of newest studies and reports

Sign up today and...

Be one of the first to know where NS3 is being held
Learn about NS3 speakers and sessions
Save on registration with Super-Early Bird rates
Discover the networking opportunities NS3 offers
Find out if CE credits will be offered for your area
And much more

Featuring:

Delivery 2X a week plus breaking news as it happens
Preview the latest RESPAnews.com Top Story
RESPA related headline news
Quote of the Week

Featuring:

Delivery 2X a week plus breaking news as it happens
Legal, regulatory and legislative information impacting the settlement services industry
News from HUD, Congress, state legislatures and other regulatory agencies
Follow the lobbying efforts of all the major national real estate services organizations.

Featuring:

Delivery 2X a week plus breaking news as it happens
The industry's only full-time newsroom
Relevant, up-to-date appraisal industry news
Covering the hottest stories and industry trends

NEWS BY EDITION

IN-DEPTH REPORTS

FREE EMAIL UPDATES