Finding and training a winning workforce can be tricky in the title insurance industry because many people aren’t familiar with it, but that doesn’t make it less of a priority. To learn some tricks of the trade The Title Report invited Nationwide Title Clearing Vice President of Quality Shawn Sorenson and Anderson | Biro Founding Partner Ryan Anderson to share their expertise on a recent webinar.
Anderson suggested smaller title agencies go to local university job fairs. He said it’s hard to recruit fresh talent into the industry and this could be a great way to introduce the next generation to the opportunities in the industry. Bigger companies may want to use job aggregator websites.
It’s important to keep in mind that high value candidates may not be actively searching for a job, so companies may need to recruit those already employed to find the best candidates. The most important thing, they said, is to layer your efforts — don’t just do one thing, use all the tools available to find the right candidates for the position.
Once they have signed on with your company, a key to retaining a new employee is to train them well, according to Sorenson. Well-trained employees are more productive, more engaged, have a greater sense of belonging and loyalty and have fewer errors. Despite previous experience in the industry, every new employee should be trained the same way. This way everyone is on the same page. Methods should be tailored to fit the size of the company and should be taught in a step-by-step manner.
The speakers agreed it was counter-productive and costly to continuously be hiring and training new employees, so it’s important to have a culture where employees want to stay. Anderson quoted a study saying culture and brand reputation are determining factors for employment among job candidates. Apprenticing new employees in the company can ensure they have long-term success.
To learn more about finding and training employees, purchase the webinar CD at www.octoberstore.com.