ACES Quality Management rolls out AI system for mortgage and financial services
Snippet: ACES Quality Management (ACES) announced the launch of ACES Intelligence, which uses artificial intelligence to help customers improve quality, speed and efficiency by enhancing loan reviews, selection and compliance.
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ACES Quality Management (ACES) announced the launch of ACES Intelligence, which uses artificial intelligence (AI) to help customers improve quality, speed and efficiency by enhancing loan reviews, selection and compliance.
ACES Intelligence helps users write exceptions, build loan selection queries in plain English, and summarize audits in seconds, which reduces exception writing time. Key capabilities include:
● Generating narratives that outline selection methods, defect statistics and key findings, delivering actionable insights in seconds.
● Generating advanced loan selection criteria faster by describing filters in plain English.
● Accessing a roll-up view of exceptions found in an audit and generate summaries of findings noted in comments.
● Automatically identifying sensitive information such as Social Security and credit card numbers, reducing the risk of exposure.
● Ensuring professional writing and regulatory citation, improving clarity and accuracy with a single click.
“ACES Intelligence is redefining how the financial services industry approaches compliance and risk management,” ACES Quality Management CEO Trevor Gauthier said in a release. “By combining AI-driven technology with our proven QC platform, we are giving institutions the tools they need to work smarter, respond faster and stay ahead of regulatory demands.”
Early users report measurable time savings from ACES Intelligence, according to a release. The quality control team at Georgia’s Own Credit Union said the tool reduces review time by “countless minutes” per loan, equating to hours saved on a full audit. The institution credited the platform’s writing assistant, real-time executive summaries and natural language processing — driven criteria builder with streamlining quality control and improving communication clarity.
“ACES Intelligence saves us hours on audits and delivers faster insights, making our work easier, more accurate and more focused on high-value tasks,” Georgia’s Own Credit Union Director of Lending Operations Emilee Rada said.
Compliance consultants said they also see the benefits of ACES Intelligence in day-to-day audit management.
“Implementing ACES Intelligence into our workflow has been a game-changer. It saves my management staff time by streamlining the process of rewriting findings and analyzing audits, allowing them to dedicate more attention to clients,” said Todd Krell, partner at CrossCheck Compliance LLC. “The efficiency ACES Intelligence brings has noticeably improved our overall productivity and better equips us to serve our clients.”