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Inside look at Fidelity’s new claims processing system
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Industry News, Operations, Technology
Monday, March 12, 2012
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Fidelity National Financial is the largest title insurance company in
the country. According to the latest report from the American Land Title
Association, Fidelity had 37 percent market share, topping its closest
competitor, First American Financial, by 10 percent. A company that size
can run into process and efficiency obstacles, which is the reason the
Innovation Group — a business process outsourcing and software company —
approached it. Read on for the details of Innovation Group’s analytics
implementation at Fidelity and what benefits the national underwriter
could see from this new process.
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