Title Alliance named Lisa Douglas as quality assurance manager. She previously served as area operations manager in Florida, where she was responsible for the day-to-day workflow in each of her joint ventures.
“Lisa played a crucial role in growing our Florida operations, and her knowledge of our business model and the industry as a whole has made us confident she has the tools to be successful in this position,” Title Alliance CEO Jim Campbell said in a release. “Her passion for the company and commitment to operational compliance are exceptional. She will play an integral part in ensuring our teams are positioned for continued success from an operational standpoint going forward.”
Douglas has been in the industry for almost 40 years, 18 in the mortgage industry and 22 in title. She joined Title Alliance in 2015 as manager of a joint venture before being promoted to area operations manager in 2019. As quality assurance manager, she will support the operations team by seeing to the collection of data and providing analyzation to assure proper procedures are in place including software usage, sales statistics, business capture, and company metrics to help departments address concerns.
“I am excited to further my career with Title Alliance and I can’t wait to get started in my new role,” Douglas said. “I have a passion for making sure that our operations run like well-oiled machines with systems and procedures allowing for streamlining across the organization.”