Mountain America Credit Union has implemented Simplifile’s collaboration and post-closing services, the companies announced.
“Mountain America has been an early and vocal advocate of eClosings and eMortgages,” Mountain America Vice President of Mortgage Services Amy Moser said in a release. “Like all of our efforts to stay at the forefront of mortgage technology, our partnership with Simplifile is motivated by the desire to fulfill our mission of providing Mountain America members with an exceptionally efficient, transparent, and customer-friendly experience.”
Mountain America’s implementation of Simplifile will enable the seamless exchange of documents and fee payments.
“Simplifile Collaboration has facilitated a smoother closing experience for our members by reducing the tiresome back-and-forth between Mountain America and our settlement partners, and with Simplifile Post Closing added to the process, we’re able to achieve that same ease of collaboration all the way through post-closing,” Moser added. “Our post-closing department used to spend tremendous amounts of time reconciling fee data we received from our settlement agents against our paper records to balance transactions, and Simplifile Post Closing now does that for us automatically.”
“Mortgage lenders who are truly focused on customer satisfaction recognize that the borrower experience extends beyond the walls of the lending office during the closing process,” Simplifile President Paul Clifford said. “While lenders cannot control the processes of settlement agents and county recorders, they can facilitate open communication, process transparency, and collaborative management in the closing process to the mutual benefit of all involved parties with Simplifile Collaboration and Post Closing.”