LenderClose has hired Trinh Le-Coulter for its newly created role of director of operations, the company announced.
Additionally, the company announced the appointment of Melanie Wacha as lead operations specialist and Cory Ellerd as an operations specialist.
“As a result of accelerated growth, we were in a position to create two separate teams with expert leadership for each,” LenderClose Chief Operating Officer Ben Rempe said in a release. “This will enable each team to excel at a faster rate while still maintaining close collaboration cross-departmentally.
“We anticipate that a change in reporting structure will lead to even quicker project completion, increased product performance and innovation advancement,” Rempe said. “Our strong, talented teams are the reason LenderClose is becoming an indispensable lending technology partner to the nation’s community financial institutions.”
The company said Le-Coulter has more than five years of leadership experience in shared services operations, which she gained in successive roles, including client operations manager, shared services team lead and director of shared services at Businessolver, a provider of employee benefits administration technology.
“Trinh’s expertise in organizational transformation, team member development and her ability to build key relationships with stakeholders fits perfectly with the LenderClose commitment to building high-performing operations and product teams,” the company stated.
Wacha has more than 10 combined years in mortgage and real estate customer service and management. Wacha joined the company in December 2019 as operations specialist. According to Rempe, she has been an asset to LenderClose, as well as vendors and lenders, facilitating conversations that inspire new ideas and solutions.
Ellerd has a broad range of expertise in sales, client development, operations and administration. In his most recent role as an administrative assistant at UnityPoint Health, Ellerd coordinated the delegation of projects and monitored staff progress and results. He also managed multiple projects and tasks for the executive-level.