International Document Services, Inc. (IDS) has updated and expanded several features within its eClose platform Solitude Solution to streamline the closing ceremony and better support the settlement agents, the company announced.
IDS said settlement agents now can view the signing progress alongside borrowers in its eSign room. The company said settlement agents also have access to view all documents in the closing package, not just those assigned to the agent.
“By granting more access to settlement agents, we have enabled our clients to more efficiently manage borrower inquiries and keep their process moving,” IDS General Manager Mark Mackey said in a release. “This change also helps our clients build borrower trust by equipping agents with the knowledge to support each closing package.”
IDS said its platform enables agents to print wet-signed documents prior to the note date in preparation for the closing. Agents also can create eSign, wet sign or acknowledged documents and upload them during the preview phase.
“These updates have been made in IDS’ ongoing effort to offer our clients and their borrowers the best possible experience,” Mackey said. “Digital closings are constantly evolving, as is Solitude Solution. The roles updates will allow settlement agents to more easily complete tasks and lend to a smoother closing process.”