The American Escrow Association’s 2014 Conference in Denver featured the presentation, “Understanding and Communicating Effectively with Generation X and Millennials – How to Develop and Retain the Next Generation Escrow Employee.” October Research, LLC attended the session and listened to First American Title Insurance Co.’s Maria Valentin, vice president of strategic markets and Jennifer Castejon, director of strategic markets, talk about the differences between the generations in today’s workforce.
Valentin said these are valid generalizations. Though not everyone may fit the profile, the majority are going to share the same characteristics. She did make one exception for culture.
“We wanted to know what the industry looks like,” Valentin said.