LenderLive Network Inc., an end-to-end mortgage services provider, implemented Adeptive’s ResWare platform provided by Windward Consulting | Software LLC. The new platform empowers LenderLive to effectively identify all tasks that need to be completed in real-time and perform them more efficiently.
“We wanted a platform that would automate workflow based on client requirements and file status, said Joe Mowery, president of LenderLive Settlement Services. "ResWare’s platform provides business process management functionality that allows customizing client requirements into automated decisioning which takes the guesswork out of process management and minimizes unnecessary human intervention.”
ResWare enables LenderLive to integrate all of its settlement services products and services across its entire enterprise. This eliminates duplicate data and minimizes touch points.
“Having LenderLive Network place its trust in ResWare and the Windward Consulting and change management team is very rewarding for us,” said Curt Szymanski, president of Windward Consulting. “ResWare’s unique automation features are a perfect match for LenderLive’s volume-driven operations that have experienced expansive growth in recent years.”
ResWare manages transactions through a single interface and gives users the transparency they need to manage their own system through administration screens.
“We have seen dramatic improvement in our work output and controls,” Mowery added. “The platform provides better visibility into our daily and ongoing production and helps us make more informed and timely decisions, which enhances the customer experience and the value we can deliver to our clients.”