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Complaint management lagging behind
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Industry News
Monday, November 17, 2014
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Complaint management in the title insurance and settlement services industry is still in the early stages of adoption, and there is a need for more awareness, according to Rizolv’s Todd Hougaard. Complaint management now is mandated by federal regulators, but only 20 percent of respondents in a recent survey (of 593 people) by Rizolv said they had even defined a consumer complaint for their company.
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